Legal

Privacy Policy

Last Updated: March 18, 2026 | Effective Date: February 17, 2026

At GoGetr, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Information You Provide

Account Information: Name, email address, phone number, password
Profile Information: For contractors: business name, license information, insurance details, service areas
Job Information: Job descriptions, photos, location, budget, urgency
Payment Information: Processed securely through Stripe (we do not store credit card numbers)
Communications: Messages sent through our platform, reviews, ratings

Information Collected Automatically

Usage Data: Pages visited, features used, time spent on platform
Device Information: IP address, browser type, operating system
Location Data: Approximate location based on IP address (not precise GPS)

2. How We Use Your Information

Provide and maintain our services
Process transactions and send confirmations
Match customers with contractors
Send important service notifications (job updates, bids, payments)
Respond to customer service requests
Prevent fraud and enhance security
Improve our platform and develop new features
Comply with legal obligations

3. How We Share Your Information

We do NOT sell your personal information to third parties.

With Other Users: When you accept a bid, your contact information is shared with the contractor, and vice versa
Service Providers: Firebase (Google), Stripe for payments, Twilio for SMS — all under strict data protection agreements
Legal Requirements: When required by law, court order, or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Retention

Account Data: Until you delete your account
Job Data: 3 years after completion (for dispute resolution)
Messages: 30 days after job completion
Financial Records: 7 years (tax and legal compliance)

5. Your Privacy Rights

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request deletion of your account and data
Opt-Out: Unsubscribe from marketing emails (transactional emails will continue)
Data Portability: Receive your data in a machine-readable format

To exercise these rights, contact us at [email protected]

6. Security

Encryption in transit (HTTPS/TLS)
Encryption at rest for sensitive data
Regular security audits
Access controls and authentication
Payment data handled by PCI-compliant Stripe

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

We use essential cookies to keep you logged in, remember your preferences, and provide core functionality.

We do NOT use third-party advertising cookies, social media tracking pixels, or analytics that track individual users across sites.

8. Children's Privacy

Our service is not intended for anyone under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately.

9. Third-Party Services

Firebase (Google): Database and authentication — Privacy Policy
Stripe: Payment processing — Privacy Policy

10. California Privacy Rights (CCPA)

Right to know what personal information is collected
Right to know if personal information is sold (we do not sell your data)
Right to request deletion
Right to non-discrimination for exercising privacy rights

11. European Privacy Rights (GDPR)

Right to access, rectification, and erasure
Right to restrict processing and data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

12. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email, prominent notice on our platform, and by updating the "Last Updated" date.

13. Contact Us

Email: [email protected]
Mail: GoGetr Privacy Team, PO BOX 555, McLean, VA 22101